FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Where are you based?

We are based in Asian countries, with a strong connection to Japan.

Do you ship internationally?

Yes, we offer free worldwide shipping on all retail orders.

Do you have a physical store?

No, we are an online-only store.

How can I become a seller on your website?

We are not currently accepting new sellers at this time.

What are your shipping times?

Orders are processed within 2-3 business days and shipped via air cargo.

Do you offer wholesale options?

Yes, we offer wholesale discounts on orders of 10 or more items. Shopkeepers can contact us via email or Instagram for more information.

What payment methods do you accept?

We accept all major credit cards and PayPal.

How do I contact customer service?

You can contact us via email at vintagehouse.56@gmail.com or at Instagram at @vintag_house

Where do you quickly reply?

Instagram @vintag_house.

What are your minimum order requirements for wholesale?

The minimum order requirement for wholesale is 10 items.

PRODUCT QUESTIONS

What is the condition of your vintage clothing?

All of our vintage clothing is carefully inspected and hand-selected for quality and condition.

How do you ensure the authenticity of your vintage clothing?

We have a team of experienced vintage clothing experts who authenticate all of our items.

How do you take care of your clothing?

We carefully inspect and clean all of our clothing before we sell it. We recommend storing your vintage and antique clothing in a cool, dry place away from direct sunlight.

SHIPPING & RETURNS

Can I track my order once it’s shipped?

Yes, you will receive a tracking number once your order is shipped, allowing you to monitor its progress.

What countries do you ship to?

We have a team of experienced vintage clothing experts who authenticate all of our items.

What are your shipping costs?

We offer free shipping worldwide for all retail orders.

What is your return policy?

Unfortunately, we do not accept returns .